Smith is mission-critical to Teton’s operations—it delivers > 99% uptime and seamless upgrade/rollback capabilities our customers depend on. But here’s the thing: fleet management isn’t our core product. Our mission is transforming patient care through AI-powered monitoring, not building proprietary infrastructure tools.
The trust we build with customer IT departments by being transparent about our deployment processes far outweighs any theoretical competitive advantage of keeping Smith closed-source. When hospital administrators can inspect exactly how we manage updates and monitor devices in their critical care environments, it builds the confidence needed for healthcare adoption.
More fundamentally, we couldn’t find anything that fit our use case, and we don’t believe we’re unique. Other IoT technology companies, IoT manufacturers, and infrastructure teams worldwide face similar challenges: managing distributed fleets reliably, safely, and cost-effectively.
Making Smith open-source lets us build a stronger community around what brings reliability to our customers.
That’s net positive for the world. We already contribute to better patient outcomes through our monitoring platform—now we can also contribute to the engineering community that builds the infrastructure healthcare depends on.