E-Call case study
Teton E-Call at Wynwood House
Four months of Teton E-Call at Wynwood House at State College, an Aquinas Senior Living community in State College, Pennsylvania: how calls were handled, when residents called, and how call volume varied across residents.
Summary
Every call answered, closed, and understood.
Wynwood House at State College, an Aquinas Senior Living community in State College, Pennsylvania, deployed Teton E-Call in late April 2026. Over four months, 1 May to 31 August 2026, residents made 6,514 calls across 51 buttons. Because E-Call is a feature of the Teton system already running in the room, every alert arrives with context captured passively and continuously across the floor.
Community
Wynwood House at State College
Operator
Aquinas Senior Living · State College, PA
Residents with a button
51
Deployed
Late April 2026
Measurement
1 May – 31 Aug 2026 (4 months)
100%
Calls closed in the app
Every call closed, not left open.
2.9 min
Median time to the room
From the press to a caregiver arriving.
3.9 min
Median time with the resident
From arrival to the last caregiver leaving.
How E-Call works
A call button that arrives already knowing.
E-Call is not a separate pendant system. It is a feature of the Teton sensor already in the room, so every press carries context, coordinates the team, and leaves a record behind.
01
The alert arrives with context.
A traditional call button says only that someone, somewhere, wants something, so staff answer every call as an emergency and walk in unprepared. Because E-Call is paired with the Teton sensor already in the room, the alert carries where the resident is and what they are doing, so staff can tell a request for company from someone trying to stand up alone.
02
One tap to accept, thirty seconds to escalate.
Accepting a call tells the rest of the team it is taken before anyone moves. If nobody accepts within thirty seconds, E-Call re-alarms and keeps escalating until someone does.
03
A reason logged in a tap.
Closing a call offers a preset list of reasons, so the record is made in the moment. Demand becomes a pattern leaders can investigate, not just a count.
Context at the press
Staff know what they are walking into.
The passive monitoring already running in the room does not stop when a resident presses the button, so the alert can say what the resident was doing at that moment.
Where the resident was when they pressed
Share of calls where the sensor had a recent reading (3,200 of 6,514). Percentages may not sum to 100 due to rounding.
1 in 6
calls come from the edge of the bed
About one call in six comes from the edge of the bed before a transfer of position, one of the most common postures preceding a fall. A traditional button cannot tell you that; Teton can, so the caregiver knows before they open the door.
30 sec
before an unaccepted call re-alarms
If nobody accepts within thirty seconds, E-Call raises it again, and keeps escalating until accepted.
Shift planning
When calls happen, and what they are for.
The reason is logged in a tap and the timing automatically, so demand reads as a pattern leaders can investigate.
30%
of all calls (1,926) happen between 19:00 and midnight
The evening hours before bed have the highest call volume. Peak hour is 20:00 with 432 calls; the lowest is 12:00 with 154. All 6,514 calls, 1 May – 31 Aug 2026.
What the night shift is called for
Toileting is the most common documented reason for night-shift calls. It is not necessarily an emergency, but one that can become one if not scheduled well. The pattern gives leaders something concrete to plan evening coverage around.
Care planning
Frequent callers are a care-planning signal.
A system that only counts call volume can tell you the community is busy. Without context it cannot tell you where volume concentrates, or why.
Residents by how often they call, over the four months
1.3
calls per resident per day on average, though few residents are near that average.
45 / 51
residents with a button used it (88%).
Concentration of demand
7 residents account for nearly two-thirds of all calls; 12 residents for four in five. A quarter of residents account for four-fifths of the calls. (6,514 calls across 51 residents, 1 May – 31 Aug 2026.)
What it means
A resident calling more than ten times a day is telling you something about their care level. Understanding the unmet need behind the presses lets the community plan for it, giving the resident more support rather than more trips.
Deployment
A feature, not a second system.
Most call systems bring their own app, dashboard and login. Teton E-Call is a feature of the system Aquinas already ran, so going live took a week and was mostly a matter of handing out buttons. Staff answered 334 calls in the first week.
The same app staff use
Calls arrive in Teton Alerts alongside falls, with the accept-and-resolve flow the team had used for months. No new tool, no separate login.
One record, not two
Calls land in the same audit log as everything else, so response history sits with the care record, not inside a separate vendor's system.
In practice
What E-Call changes in practice.
Every call arrives with context from the room, not a bare signal.
One-tap accept keeps the team coordinated; auto-escalation catches unaccepted calls.
Reasons and timing, logged in a tap, turn call volume into a plannable pattern.
Frequent callers surface as a care-planning signal, resident by resident.
The result
Every call answered, closed, and turned into a pattern the community can plan around.
100%
calls closed in the app
2.9 min
median time to the room
6,514
calls over four months
51
residents with a button
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